Returns

Here at The Dealmania UK we hope you’ll be delighted by our products and service but in the unlikely event that you wish to return an item purchased from us we’ll endeavour to deal with the issue as quickly as possible.

 

I have received my item but I no longer require it?
If you are unhappy with your purchase you can return it to us within 30 days of the item being dispatched to you for a full refund,

Please note; any items purchased through our store, which have been opened or have had their shrink-wrap removed or out of its original packaging are not eligible for return.


I have received an item that I didn’t order?

Oops. Our mistake! Please contact us and we will arrange for a return to be made.


I have received my item but it’s damaged / faulty. What should I do?
In the unlikely event that your order is received damaged or faulty all you need to do is contact us within 30 days of the item being despatched to you and will provide you with the relevant returns information.

We will endeavour to put this right as soon as possible, either by sending a replacement item to you or refunding your account on the return of the damaged item.


What do I need to do to return my item?

We wish for your return to be a hassle-free process, please follow these steps or contact us if you require any assistance.

  • To arrange a return please contact us and we will be more than happy to arrange this for you. All you need to tell us is which item you wish to return and the reason why. We will then issue you with the Returns address, along with your unique Returns Authorisation (RA) number specific to your order and item.
  • You will need to package the item securely and include a note with the Returns Authorisation (RA) number.


When will I receive my refund/replacement?

We will process your refund / replacement within two working days after the item is received back into our warehouse. Replacements are subject to availability and if not available a refund will be given instead.

What do I need to do if I purchased by mistake?
If the item has been purchased by mistake or no longer needed, you will need to contact us within 14 days of receiving your order. Once the return request has been approved, the item will need to be returned within 14 days of the approval date. The original contents and item should be returned in a resalable condition within the original packaging. Otherwise, a deduction will be made from the refund.
Please also note that return postages will be at your cost.